ANALISIS EFEKTIVITAS ORGANIZATIONAL CITIZENSHIP BEHAVIOR (STUDI KASUS KEPOLISIAN NEGARA REPUBLIK INDONESIA DI POLRES MEMPAWAH)
DOI:
https://doi.org/10.35450/jip.v10i02.295Kata Kunci:
Budaya Organisasi, Ekonomi, Organizational Citizenship Behavior, Sosial, Manajemen Sumber Daya ManusiaAbstrak
Organizational Citizenship Behavior (OCB) adalah perilaku individu yang diskresioner, tidak berhubungan langsung atau secara eksplisit diakui oleh sistem penghargaan dan bahwa secara agregat mempromosikan berfungsinya organisasi secara efektif. OCB terus berkembang hingga ke berbagai disiplin ilmu seperti sumber daya manusia, pemasaran, administrasi kesehatan, rumah sakit, ekonomi, psikologi masyarakat dan psikologi militer. Penelitian ini berdasarkan pada studi kasus dilingkungan Polres Mempawah, dengan melibatkan 9 informan yang terdiri dari informan kunci dan informan triangulasi sebagai data primer. Tujuan dari penelitian ini adalah untuk mengetahui efektivitas OCB di lingkungan Polres Mempawah dalam menunjang tugas dan tanggungjawab untuk dapat melindungi, mengayomi, dan melayani masyarakat Kabupaten Mempawah. Penelitian ini berjenis deskriptif dan data akan dianalisis secara kualitatif menggunakan NVivo 12 plus. Hasil penelitian menunjukkan bahwa OCB memiliki peran efektif dalam membangun komunikasi yang efektif dan dinamis; membangun rasa tulus dan ikhlas; meningkatkan kedisiplinan; membangun rasa tanggung jawab; dan membangun komitmen yang tinggi anggota Polres Mempawah.
Unduhan
Referensi
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